Accessibility Policy

Upon request, Skyline shall provide this policy and any other forms relating to the Customer Service standard in a format that takes into account the disability of the person submitting the request.

The Accessibility for Ontarians with Disabilities Act (AODA)

AODA is an important piece of legislation that came into effect January 1, 2010.  It requires the Skyline Group of Companies to develop – and enforce – accessibility standards.


Our Commitment

We are dedicated to providing accessibility and equitable customer service to each and every one of our diverse and valued customers.  Whether you are an investor, a tenant, or part of our team, we are committed to providing services in a manner that respects the dignity and independence of persons with disabilities.  We promise to give people with disabilities the same opportunity to access goods and services and allow them to benefit from the same services, in the same place and in a similar way as all other customers.   Skyline will always communicate in a manner that takes into account the person’s disability.


Usage of Aids and Services

Assistive Devices

Persons with disabilities, using their own assistive device(s) may do so for the purpose of obtaining, using and benefiting from our goods and services unless otherwise prohibited by law.  In such situations, we may offer this person other reasonable measures to assist him or her, where we have such other measures available.

Service Animals

Persons with disabilities, accompanied by a service animal are welcome on any part of our premises provided the public has access to such premises, and the animal is not otherwise excluded by law.  While visiting any Skyline property, it is the responsibility of the person with a service animal to control the animal at all times.

Support Persons

If a support person accompanies a visiting person with a disability, we shall ensure that both persons are entitled to enter the premises together and that the person with a disability is not prevented from having access to the support person while on the premises.

Consent from the person with a disability is required when communicating private issues related to the person with a disability, in the presence of a support person.

Notice of Temporary Disruption

Temporary disruptions in our services and facilities may occur due to reasons that may or may not be within our control or knowledge.  Regardless, we will make all reasonable efforts to provide notice of planned or unplanned disruptions, recognizing that advance notice may not always be possible—especially in the case of an emergency disruption.

This notice will include information about the reason for the disruption, and its anticipated duration, and a description of alternative facilities or services, if available.  Notice will be provided by a variety of methods, depending on the circumstances, and may include postings in obvious places at the residential complex, in other facilities of the residential complex, on our website or by any other means that will reasonably ensure that the notice reaches those persons potentially affected by the temporary disruption in a manner that is accessible to them.

Training for Partners

We stand by our promise to offer accessible customer service to all persons with disabilities.  In order to achieve this goal, we will deliver training to all of our employees and others who deal with the public on our behalf.  In addition, staff will participate in further training specific to the customer service policies, procedures and practices of Skyline. This training will be required for all new employees within three (3) months of employment.  Refresher training and updating of knowledge will be required for all staff every two (2) years.

Feedback Process

We welcome feedback, including feedback about the delivery, implementation, and execution of services to people with disabilities.  We will investigate and respond to all complaints relating to such services in a timely manner.  If the feedback raises serious concerns, any amendments will only be made after taking into consideration the overall impact on all people with disabilities.

All feedback will be kept in strict confidence and will be used to improve customer service.

How to Contact Us:

Phone:   519.826.0439

Mail or In-Person:  The Skyline Group of Companies, 5 Douglas Street, Suite 301 Guelph, ON, N1H 2S8

Modifications to This or Other Policies

The Skyline Group of Companies is committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities.  We retain the right to amend or change this policy at any time; however, any such change will only be made after considering the impact on all people with disabilities.

To see a full version of the policy, please click Accessible Customer Service Policy

For more information:

SkyDev - Lorraine Roberts

Lorraine is responsible for overseeing all aspects of the development process for SkyDev projects, including design development, background studies, regulatory approvals, land acquisition applications, and building permit applications. In her role, she manages multiple project consulting teams, and liaises with Skyline’s internal development team and service companies, as well as external consultants including lenders, attorneys, architects, surveyors, engineers, and contractors.

Lorraine has been in the real estate development industry since 1998. She began her career at the City of Brampton in Land Planning, and in 2010 she shifted to the private sector with the role of Land Development Coordinator for Eastforest Homes (now Activa) in Waterloo, ON.

Previous to Skyline, Lorraine was Manager of Land Development at Losani Homes in Stoney Creek, ON, during which time she worked on a number of projects that awarded the company dozens of accolades from organizations such as Canada’s Best Managed Companies, the National Homebuilders’ Association, the Consumer Choice Awards, and the Ontario Business Achievement Awards. Her experience in managing the coordination and development of new real estate projects spans many building types including residential, industrial, retail, and mixed-use.

Lorraine’s managerial approach places importance on mentorship and team collaboration. She views the successes and achievements of her reports as the most significant demonstration of her own success, and she believes that when it comes to respect, there are no titles or positions.

Lorraine holds a diploma in Municipal Law and Municipal Administration from the Association of Municipal Managers, Clerks, and Treasurers of Ontario (AMCTO), as well as a certificate in Project Management from the University of Waterloo. She is also an executive council member at the Royal Canadian Legion in the roles of Public Relations Officer, Youth Education Chairman, and Past President.

Carrie Lamarche P. Eng

As Vice President, Development, Carrie oversees the end-to-end real estate development process for SkyDev, from site acquisition to placement into service.

Carrie joined SkyDev with 20 years of experience in real estate development spanning multiple asset classes. She has been accountable for all steps in the development process including creation of real estate market strategies, feasibility assessment and due diligence for lease/land purchases, acquisitions, schedule management, municipal approvals, and design & construction management.

As Vice President, Design, Construction & Maintenance at Walmart Canada, Carrie oversaw maintenance and capital expenditure projects for a 30M+ square foot portfolio of retail, warehouse, and office properties, including any new store and distribution centre design & construction. Her achievements include the creation of a Sustainability Strategic Plan to reduce energy consumption by 50% by 2025, testing alternate technologies in refrigeration, solar, and wind, achieving 88% diversion of waste to landfill, and enhancing customer experience through an updated contemporary design for stores.

Carrie’s managerial approach is based in servant leadership, and centres on active listening, mentoring, and perpetuating an inclusive culture that values diverse thinking. She is an advocate of ongoing self-development and sustainable practices in both personal and professional life.

Carrie is a Professional Engineer and holds a B.A. Sc. in Civil Engineering from the University of Waterloo. She is also a Director of the Guelph Non-Profit Housing Association, providing social housing and programs to meet the needs of Guelph’s low and moderate-income households. Her wide-ranging experience across the real estate development field makes her an asset to the SkyDev team.

Sarah Reeve's Profile Image

Sarah is responsible for the coordination of various residential, industrial, and retail real estate development projects, and for receiving the regulatory municipal approvals and permits required for those developments. Sarah is also responsible for the due diligence of potential acquisitions, including both vacant land and previously developed sites. Her other duties include liaising with internal stakeholders, municipal staff, third-party consultants, and architects. She oversees logistical timelines for projects including feasibility studies, applications and permits, proformas, and building design.

Sarah joined SkyDev in 2019 with previous experience in Land Development with a residential home builder, as well as Real Estate Acquisitions and Expropriation for the Ontario government. She holds a Bachelor of Commerce in Real Estate and Housing from the University of Guelph and is a Master of Business Administration Candidate at the Ted Rogers School of Management at Ryerson University.

Andy Coutts

Vice President of Capital Projects

Andy Coutts Head Shot
Andy is the Vice President of Construction and the very first Skyline employee, having been hired by Skyline’s owners, Jason Castellan, Martin Castellan, and R. Jason Ashdown, in 2001. At that time, Andy helped Skyline manage approximately 40 student rental houses, along with a handful of Skyline’s first apartment properties. As Skyline’s apartment assets grew, Andy became a regional Property Manager for three years, moved into a CAPEX director role in 2005, and now leads the oversight of all construction in the Skyline portfolios having overseen hundreds of millions in project value over his tenure.
Gregory Jones Profile Image

Greg is responsible for leading the SkyDev team in bringing sustainable and impactful new real estate development to fruition for Skyline Group of Companies, building great places for Canadians to live, work, and shop.

Joining Skyline with more than 15 years of apartment, retail, and commercial real estate development experience, Greg has worked with several real estate development firms delivering new buildings across Canada and the United States, including Cadillac Fairview, First Gulf Corporation, and Lanterra Developments.

Greg holds a Bachelor of Commerce degree in Housing and Real Estate Management and a Master of Land Use Planning from the University of Guelph, and a Master of Business Administration specializing in Finance and Organization studies from York University’s Schulich School of Business.